I got this error when I am trying to open Web Intelligence application from “SAP Business Objects BI platform JAVA BI launch pad”
error is: “web intelligence applet cannot be loaded, please make sure you have installed a java virtual machine”
the solution for me is to install 32 bit of Java. Now I am able to open Launch Pad.
Check note 2107398 which may help you.
also check note 2439342