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How to chat with SAP to get Real-Time Support from SAP

How to chat with SAP to get Real-Time Support from SAP

 

You can chat with SAP directly from Service Market Place or from SAP One support Launchpad.

  1. Go to SAP One Support Launchpad 
  2. You will see below screen.

chat1

 

3. Search for your problem from “Knowledge Base ” Filed.

chat2

 

4.You will see below screen after you Hit search button

chat3

 

5. Click on “CONTACT SAP SUPPORT” on right below corner of the screen.

chat4

6. You will see below screen.

chat6

 

7. Select your system. For example ‘DEV’.

chat7

 

8. On the above screen you have to provide Language, Priority, Subject, Description and Component.  Like below

chat9

 

9.  The moment you select Proper component which has chat facility.

You will see “START Expert Chat” option on below right side corner.




chat10

 

10. Click on above button.

11. It will Open new window (make sure pop-up blocker disabled).

chat11

 

12. You will see below screen once expert is online.chat12

13. You can continue chat with SAP from here.

14. Check 2213344 for more information about Expert Chat

15. You can use below link to report any incident with SAP.

https://support.sap.com/en/my-support/incidents.html

 

 

Updated: May 15, 2017 — 10:05 pm

1 Comment

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  1. very much helpfull and informative

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