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Account information not recognized: Could not reach CMS ‘hostname:6400’. Specify the correct host and port and check for network issues. (FWM 20030)

Error 1:

Account information not recognized: Could not reach CMS ‘hostname:6400’. Specify the correct host and port and check for network issues. (FWM 20030)

 

Error 2:

unable to connect to cluster to @hostname:6400 to retrieve updated CMS member list. Logon cannot continue

 

CMS error

 

cmc error

 

 

Solution :

In my case I found disk space issue in BOBJ Installed drive. So I removed unnecessary files in BOBJ Installed drive. After I delete unnecessary files I have 20 GB free space in BOBJ Installed drive.

After that I restarted BOBJ services and I am able to login to CMC and CMS.

 

 

If you find any solution other than this please comment here.

Updated: September 7, 2016 — 6:01 am

2 Comments

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  1. Can you please help me with the above issues..
    I am facing the same error ie., i can’t login in to my cmc and bi.
    Till yesterday i work happily but from today it is not logging in. My sia and tomcat are running successfully.

    error is : Account information is not recognized. could not reach cms hostname:6400. specify the correct host and port and check for network issues. (FWM 20030)

    1. Lingam Chandra Sekhar

      HI Raja

      IS there any solution you found for this

      Regards,
      Chandra Sekhar

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